Privacy Policy

Introduction

Welcome to ckr4 — Bangladesh's dedicated cricket-specialist online gaming platform. We are committed to protecting the privacy and security of every player who uses our services. This Privacy Policy explains in clear, formal terms how ckr4 collects, processes, stores, and protects the personal information you share with us when you access our website or use our platform.

By accessing or using the ckr4 platform — whether to place cricket bets, play live casino games, spin slots, or explore crash games — you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

This policy applies to all users of the ckr4 website and services, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and all other regions of Bangladesh. ckr4 operates as an English-language platform targeted at the Bangladesh market and handles all data in accordance with this policy.

Information We Collect

ckr4 collects personal information that is necessary to operate a safe, fair, and legally compliant gaming platform. The categories of personal data we may collect include, but are not limited to, the following:

• Identity information: full name, date of birth, national ID or passport details provided during account verification.
• Contact information: email address, mobile phone number, and registered address in Bangladesh.
• Financial information: bKash, Nagad, Rocket, or Upay mobile wallet numbers; transaction IDs; deposit and withdrawal history in Bangladeshi Taka (৳).
• Technical information: IP address, browser type, device identifiers, operating system, referring URLs, and session data collected automatically when you visit our platform.
• Gameplay data: betting history, game preferences, session duration, wagering patterns, and responsible gaming declarations.

We collect information through account registration forms, identity verification processes, payment transactions, customer support interactions, and your ongoing use of our platform features including cricket betting markets, live casino tables, slots, and crash game sessions.

How We Use Your Information

ckr4 uses your personal information strictly for legitimate purposes related to the operation and improvement of our platform. Specifically, we process your data for the following purposes:

• Account management: creating and maintaining your ckr4 player account, processing your registration, and verifying your identity to comply with responsible gaming requirements.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladeshi payment channels; detecting and preventing fraudulent transactions.
• Platform improvement: analysing aggregated gameplay data and user behaviour to refine our cricket betting markets, enhance game selection, and improve the overall user experience.
• Communications: sending account notifications, transaction confirmations, and (where you have consented) promotional updates about new games, bonuses, and cricket season offers.
• Security and compliance: protecting platform integrity, investigating suspicious activity, and meeting obligations under applicable laws relating to anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Responsible gaming: monitoring account activity to identify signs of problem gambling and, where appropriate, intervening with support resources, cool-off periods, or self-exclusion tools as part of our responsible gaming commitment.

Sharing Your Information

ckr4 does not sell your personal data. We may share limited personal information with carefully selected third parties only where it is necessary to deliver our services or comply with legal obligations. Categories of recipients include:

• Payment service providers: bKash, Nagad, Rocket, Upay, and any banking partners (e.g., Dutch-Bangla Bank, City Bank, BRAC Bank) that process your transactions — these providers receive only the minimum data required to complete your payment.
• Identity verification and KYC partners: third-party verification services that assist in confirming a player's identity and age to meet responsible gaming and AML requirements.
• Regulatory or law enforcement authorities: in cases where disclosure is required by applicable law, court order, or to protect the rights, safety, or property of ckr4 and its users.

Where we share data with third-party processors, we require them to handle your data in accordance with appropriate data protection standards and to use it only for the specific purpose for which it was shared.

Cookies and Tracking Technologies

ckr4 uses cookies and similar tracking technologies to deliver a smooth and personalised experience on our platform. Cookies are small data files placed on your device that help us recognise you on return visits, maintain your login session, remember your language preference, and understand how different areas of the platform are used.

We use strictly necessary cookies (required for platform functionality), performance cookies (to improve platform speed and stability), and, where consented, analytics cookies (to understand user behaviour in aggregate). You can manage or restrict cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may impair your ability to use certain features of the ckr4 platform.

Data Retention

ckr4 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Account data is generally retained for the duration of your active account and for a defined period thereafter to meet financial record-keeping and audit obligations. If you request account closure, we will process your request in accordance with applicable requirements and delete or anonymise your data where legally permissible.

Transaction records, including all deposits and withdrawals processed via bKash, Nagad, Rocket, and other payment channels, are retained in line with applicable financial regulations. Where data is no longer needed and there is no legal basis for its continued storage, ckr4 will securely delete or irreversibly anonymise it.

Your Data Rights

As a user of the ckr4 platform, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team using the email address provided at the end of this policy.

• Right of access: you may request a copy of the personal data ckr4 holds about you at any time.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request its correction.
• Right to erasure: subject to applicable legal and regulatory obligations, you may request that we delete your personal data.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time.
• Right to restriction: in certain circumstances, you may request that we restrict the processing of your data while a complaint or correction request is being resolved.

ckr4 will respond to all data rights requests within a reasonable timeframe. Please note that some requests may be subject to verification of your identity before they can be processed.

Data Security Measures

ckr4 takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure and access-controlled server environments, regular security assessments, and staff training on data handling obligations.

While ckr4 employs industry-standard security safeguards, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify affected users and take prompt remedial action in accordance with applicable requirements.

Third-Party Services

The ckr4 platform integrates services from third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi in order to deliver a broad and high-quality gaming catalogue. These providers may process certain technical data (such as session identifiers) in order to deliver their games. Their data practices are governed by their own privacy policies.

Please be aware that links or integrations within the ckr4 platform may connect to third-party services that have their own privacy practices. ckr4 is not responsible for the privacy practices of third-party providers. We recommend reviewing the privacy policies of any third-party service whose content you access through our platform.

Children's Privacy

The ckr4 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has provided personal information to ckr4, please contact us immediately at [email protected]. Upon confirmation, we will promptly delete all personal data associated with that individual from our records. ckr4 takes its age restriction obligations seriously and employs age verification measures as part of the account registration process.

Changes to This Privacy Policy

ckr4 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our services, applicable law, or industry best practices. When we make material changes to this policy, we will update the 'Last updated' date at the top of this page and, where appropriate, notifyregistered users via email or platform notification.

Your continued use of the ckr4 platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so that you remain informed about how ckr4 protects your personal information.

Contact & Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ckr4 handles your personal data, our privacy and support team is available to assist you. We aim to respond to all enquiries within 5 business days.

Email us at: [email protected]